Technical Account Manager

TL;DR

Technical Account Manager: Guides strategic customers in building enterprise-level business automation programs, ensuring maximum business value and organizational impact using hirify.global's automation platform with an accent on driving business adoption and achieving tangible outcomes. Focus on technical workstreams, providing advisory to mature automation programs, and resolving escalated support incidents.

Location: Must be based in the US or Canada

Company

hirify.global believes in the transformative power of automation to change how the world works, creating category-leading enterprise software.

What you will do

• Take ownership of customers' technical success with the hirify.global Platform.
• Proactively engage with customers, providing technical advisory to mature their automation programs.
• Guide hirify.global Platform infrastructure planning, installation, upgrades, and troubleshooting processes.
• Enable customer technical stakeholders on hirify.global Platform best practices.
• Conduct design and code reviews for select automations.
• Collaborate with hirify.global Product Support and subject matter experts to resolve escalated support incidents efficiently.

Requirements

• Degree in Computer Science or a relevant field.
• Minimum 5 years of experience in programming .NET / Java applications, with 2+ years of cloud experience (Azure/AWS/GCP).
• Proven track record in customer-facing technical account management or consulting roles.
• Expertise in diverse technical topics, including software engineering, deployment, cloud technologies, and infrastructure engineering.
• Experience working with agentic frameworks like Langgraph, CrewAi or familiarity with LLMs, Intelligent Document Processing, RAG and MCP
• Candidates must be authorized to work in the United States or Canada for this role

Culture & Benefits

• Flexible work arrangements depending on business and role needs.
• Values diversity and an inclusive workplace with equal opportunities.
• Provides reasonable accommodations for candidates on request and respects applicants' privacy rights.