Siebel IT Operations Specialist

TL;DR

Siebel IT Operations Specialist (CRM/Operations): Monitoring, maintaining, and supporting Siebel CRM environments with an accent on incident analysis, change management, and collaboration with integration and business teams. Focus on diagnosing issues, optimizing operational processes, and automating monitoring and deployments within a hybrid work model in Poland.

Location: Gdańsk, Poznań, Wrocław, Poland (hybrid)

Company

hirify.global is a global AI-powered business and technology transformation partner with nearly 60 years of heritage, delivering end-to-end services and solutions across strategy, technology, design, engineering, and business operations.

What you will do

• Monitor and maintain Siebel CRM environments and integrations with back-office systems.
• Analyze incidents, diagnose and resolve issues promptly.
• Handle Change Management processes and support deployments.
• Support business users and project teams effectively.
• Work with SQL, logs, monitoring tools, and collaborate on SOA/ESB integrations.
• Create operational and technical documentation.

Requirements

• Must be located in Poland (Gdańsk, Poznań, or Wrocław) with hybrid work model.
• Experience with Siebel CRM operations, administration, or support.
• Good knowledge of SQL and database environments, preferably Oracle.
• Ability to work with logs and monitoring tools.
• Knowledge of ITIL processes (Incident, Problem, Change).
• Strong teamwork and communication skills.

Nice to have

• Knowledge of Linux/Unix systems.
• Experience with CI/CD pipelines.
• Knowledge of SOA/OSB integrations.

Culture & Benefits

• Permanent employment contract from day one with hybrid and flexible working model.
• Home office equipment package and private medical care with Medicover.
• Life insurance and access to hirify.global Helpline and NAIS benefit platform.
• Access to 70+ training tracks with certification opportunities and platforms like Pluralsight, Coursera, and Udemy Business.
• Community Hub with over 20 professional communities including Salesforce, Java, Cloud, IoT, Agile, and AI.