Account Manager (Merchant Operations & Client Success) (Fintech)

TL;DR

Account Manager (Fintech): Managing a portfolio of B2B merchants, ensuring smooth onboarding and ongoing operations with an accent on client satisfaction and operational excellence. Focus on maintaining strong client relationships, coordinating with internal teams, and resolving transaction-related issues effectively.

Location: Onsite in Riga, Latvia

Salary: 3000 EUR Gross (monthly)

Company

Our client is a licensed Electronic Money Institution (EMI) providing international payment processing, acquiring, and merchant services, focusing on enabling businesses worldwide to accept payments efficiently.

What you will do

• Manage a portfolio of merchants, ensuring smooth onboarding and ongoing operations.
• Serve as the primary contact for clients, maintaining continuous communication on integration, transactions, and operational issues.
• Coordinate with internal teams (Support, Risk, Product, Processing) to resolve client queries and incidents.
• Monitor client transaction volumes, statuses, and potential issues.
• Support clients in using the platform and its features effectively.
• Collect and relay feedback from clients to internal teams to improve processes and services.

Requirements

• Proven experience as an Account Manager in fintech, payment processing, acquiring, or PSPs.
• Understanding of merchant onboarding and client operations processes.
• Experience working with B2B clients.
• Strong communication skills in English and Russian required.
• Ability to work from the Riga office.

Culture & Benefits

• Competitive salary + performance bonuses.
• Fully operational office in Riga with modern tools and infrastructure.
• Opportunity to work with a professional, international fintech team.
• Career growth potential to Team Lead or Senior Account Manager.
• Exposure to multiple payment solutions, transaction types, and merchant portfolios.

Hiring process

• Introductory screening call.
• Interview with the Account Management Lead and Head of Operations.
• Final discussion with senior leadership.
• Offer stage.