Professional Services Engineer (AI/CX)

TL;DR

Professional Services Engineer (AI/CX): Delivering and optimizing specialized AI-driven applications like chatbots and knowledge assistants for enterprise contact centers with an accent on technical implementation, project management, and business consulting. Focus on designing and developing multiple AI and bot applications, managing system lifecycle, and providing subject matter expertise on digital products.

Location: Hybrid (Philippines, Manila), requiring two days in the office and three days remote per week.

Company

hirify.global Ltd. (NASDAQ: hirify.global) provides software products used by over 25,000 global businesses, including Fortune 100 corporations, to enhance customer experiences, combat financial crime, and ensure public safety.

What you will do

• Configure, program, and develop hirify.global AI and contact center solutions (AI, NLU, ACD, IVR, ASR, CRM).
• Lead the design and development of AI and bot applications, ensuring customer alignment and industry best practices.
• Optimize and maintain generative and legacy AI bots, and enhance AI-driven knowledge assistant engines.
• Collaborate with project managers on end-to-end project rollouts and manage system lifecycle development.
• Provide subject matter expertise and conduct business analysis for hirify.global digital and AI solutions during client consultations.
• Mentor project teams and develop documentation and processes for emerging digital products.

Requirements

• Bachelor’s degree in a technical (Computer Science, Information Systems, Electrical Engineering) or business (Marketing, MIS) field, or equivalent work experience.
• 5+ years of professional experience, with 1+ years in digital channels or AI/Bot software applications preferred.
• Proven expertise in technical configuration and programming of AI and contact center technologies.
• Proficiency in CRM integrations, APIs, and other ecosystem technologies.
• Familiarity with generative AI models, NLU techniques, automation principles, and industry trends.
• Strong analytical, interpersonal, and accountability skills.

Culture & Benefits

• Join a global, market-disrupting company with top talent in a fast-paced, collaborative, and creative environment.
• Experience the hirify.global-FLEX hybrid model with two days in the office and three days of remote work per week.
• Access to endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• Work with an innovation powerhouse that excels in AI, cloud, and digital.
• Company is an equal opportunity employer committed to diversity and inclusion.