Renewal Manager

TL;DR

Renewal Manager: Maximizing renewal rates and protecting recurring revenue within the sub-$10K customer segment by owning the end-to-end renewal process and managing escalations efficiently. Focus on proactive customer engagement, seamless contract execution, and coordinating internal stakeholders for expansion opportunities.

Location: Fully remote (global)

Company

hirify.global is building the future of work by combining human expertise and AI agents to drive productivity gains for enterprises through its AI-powered platform, reshaping the multilingual content industry.

What you will do

• Own the end-to-end renewal process for customers under $10K ARR, ensuring on-time contract execution and high renewal rates.
• Proactively manage auto-renewal reminders and customer communications before renewal dates.
• Engage directly with customers to answer renewal-related questions, address concerns, and remove blockers.
• Generate, manage, and facilitate order forms and renewal agreements, coordinating signatures and documentation.
• Identify upsell or expansion opportunities during renewal conversations and hand off to the appropriate Sales Representative.
• Manage and triage escalations within the segment, coordinating with Product, Support, Finance, or Sales to resolve issues and protect revenue.

Requirements

• Demonstrated track record of owning measurable outcomes such as retention, renewals, or revenue targets.
• Experience in Customer Success, Revenue Operations, Sales Operations, Renewals, or a customer-facing operational role in a SaaS environment.
• Strong organizational skills with exceptional attention to detail, comfortable managing multiple renewal timelines simultaneously.
• Clear, professional written and verbal communication skills, able to handle customer objections and escalations.
• Experience working with CRM systems (e.g., Salesforce, HubSpot), contract/order form processes, and billing workflows.
• Process-oriented and proactive, motivated by improving systems and reducing friction in recurring revenue workflows.

Culture & Benefits

• Fully remote global team with 200+ people across 30+ countries.
• Opportunity to be part of an AI Native Organization, using AI across all areas and managing your own AI Agents.
• Innovating the $100 Billion multilingual content industry with an AI-powered platform.
• Join a rapidly scaling post-Series C startup transitioning to a company exceeding $100M ARR and $1B valuation.
• Culture committed to diversity, high performance, respect, and inclusivity, fostering an environment where team members can be authentic.

Hiring process

• By Day 30: Complete onboarding, shadow renewal conversations, review past cycles, learn escalation pathways, and begin managing a small subset of renewal accounts under supervision.
• By Day 60: Independently manage assigned portfolio of sub-$10K customers, proactively send reminders, conduct conversations, create order forms, and coordinate signatures.
• By Day 90: Fully own your renewal segment, consistently achieve or exceed renewal rate goals, confidently manage escalations, and contribute ideas for automation and efficiency improvements.