Operations Generalist (Fintech)

TL;DR

Operations Generalist (Fintech): Making the Gnosis App and team run seamlessly, focusing on customer success, scalable support processes, and leveraging AI and tooling. Focus on cross-functional project execution, identifying operational gaps, and implementing internal systems to create an outsized impact on financial freedom.

Location: Remote

Company

Gnosis is on a mission to make money fairer and empower every human with greater financial freedom and opportunity through blockchain technology.

What you will do

• Lead and develop the customer success function, including managing existing team members.
• Design scalable support processes, automations, and escalation frameworks.
• Own cross-functional projects & execution across Product, GTM, Partnerships, and Finance.
• Identify operational gaps and solve them without waiting for direction.
• Manage service providers, contracts, invoices, and SLAs.
• Implement and maintain internal systems (documentation, dashboards, workflows).

Requirements

• 3+ years of experience in fast-paced environments, ideally in fintech, crypto, tech startups/scale ups.
• A true generalist with self-motivation and an uncanny sense of urgency.
• Fast learner, able to thrive in ambiguity and can create processes from scratch.
• High degree of organisation and attention to detail.
• You’ve worked directly with founders & executives before.
• Curious about technical systems and motivated to deeply understand products like Circles and the broader Gnosis ecosystem.

Culture & Benefits

• Pursue your professional goals with our support, including personal education budgets and conference allowances.
• Dedicate your Friday afternoons to research or work on a side project within our ecosystem.
• Navigate with ease in our organization with flat hierarchy which ensures your ideas and contributions are valued and heard.
• We embrace flexible working schedules and have a long-standing culture of remote work.
• Receive the latest hardware and all the tools you need.
• Grow with us in an exciting industry and make a significant impact.