Software Development Engineer Iii (Platform Experience)

TL;DR

Software Development Engineer III (Platform Experience): Optimizing Time-to-Productivity (TTP) metrics across the platform with an accent on seamless, high-impact experiences that accelerate customer success and increase trial-to-paid conversions. Focus on data-driven experimentation, A/B testing, and AI-driven bots to improve customer productivity and internal efficiency.

Company

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.

What you will do

• Design and build highly reliable, scalable systems to ensure mission-critical applications maintain near 100% uptime.
• Proactively identify, debug, and eliminate performance bottlenecks and production issues.
• Drive incident prevention through root cause analysis and systemic fixes.
• Own end-to-end feature delivery from design to production.
• Collaborate with product and data teams to measure, analyze, and optimize conversion funnels.
• Implement AI-driven bots, intelligent workflows, and automation systems to improve customer productivity and internal efficiency.

Requirements

• 5+ years of full-stack engineering experience with significant backend/system design exposure.
• Deep expertise in distributed systems and event-driven architecture.
• Strong experience with asynchronous job processing and background workers.
• Solid understanding of both relational and NoSQL databases (MongoDB, ClickHouse preferred).
• Strong experience with modern frontend frameworks (Vue.js, React, or Angular).
• Strong performance tuning, profiling, and optimization skills (especially Node.js).

Nice to have

• Contributions to open-source tools, internal platforms or engineering blogs
• Exposure to AI-driven content tools or automation systems.

Culture & Benefits

• Operate in a global, remote-first environment.
• Cultivate a culture where innovation thrives, ideas are celebrated, and people come first.