It Service Desk Intern (Remote)

TL;DR

IT Service Desk Intern (IT Support): Assisting in delivering a high-performance technology experience for employees by troubleshooting issues and fulfilling requests. Focus on learning modern enterprise software and supporting the employee lifecycle through onboarding and off-boarding tasks.

Location: Remote (US)

Salary: $25/hour - $29/hour

Company

hirify.global is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide.

What you will do

• Assist in triaging and prioritizing service desk tickets to ensure users have clarity into the resolution process.
• Support the employee lifecycle by helping with onboarding and off-boarding tasks using Okta and other internal tools.
• Learn to assemble, install, and configure Apple and Windows laptops.
• Help manage employee software access via Okta.
• Provide support for on-site and remote company meetings.
• Contribute to various IT projects, potentially including supporting automation software and identifying areas for implementation.

Requirements

• A passion for solving technical problems and a desire to help others.
• A friendly and outgoing personality.
• A focus on achieving positive outcomes to technical issues.
• Familiarity with (or a strong desire to learn) Apple and Windows operating systems.
• Basic familiarity with Google Apps (Google Workspace).
• An interest in learning modern enterprise software (Slack, Okta, Google, Zoom, O365, etc.).

Culture & Benefits

• Market competitive salary, stock options.
• 12 paid holidays, flexible PTO, 401K with hirify.global match, health/dental/FSA, long-term disability insurance, mental health and family planning resources.
• Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office.
• A tremendous amount of responsibility and autonomy.
• Wicked awesome co-workers.
• Knowing that you helped transform the food for work space.