Site Reliability Engineer (EdTech)

TL;DR

Site Reliability Engineer (EdTech): Ensuring world-class resilience and performance across the platform with an accent on availability, scalability, observability, and capacity planning. Focus on proactive monitoring, collaborative problem-solving for performance bottlenecks, and strategically implementing scalable solutions.

Location: Remote. Unable to provide visa sponsorship at this time.

Salary: £70,000–£80,000

Company

hirify.global is on a mission to transform schools for the better by providing MIS and school management tools that give time and power back to staff and turn data into actionable insights.

What you will do

• Monitor and analyze platform performance and collaborate with engineering teams to ensure scalability.
• Assist teams with implementing and reviewing Service Level Objectives (SLOs).
• Improve observability through monitoring, alerting, and dashboards using tools like DataDog or Prometheus.
• Champion best practices for high availability and ensure service resilience.
• Conduct capacity assessments and plan for scaling to meet business needs.
• Strategize and implement scalable solutions, working closely with engineering leadership.
• Act as a key player in incident response, troubleshooting, and postmortems.
• Develop and maintain playbooks and documentation.

Requirements

• Experience in performance monitoring and analysis.
• Experience with capacity planning.
• Proficiency in scripting and automation technologies.
• Experience with Infrastructure as Code, particularly Terraform.
• Understanding of relational database technologies and cloud versions (e.g., AWS Aurora).
• Experience with messaging and distributed asynchronous workloads.
• Familiarity with Nginx or similar technologies.
• Awareness of SRE processes and DevOps principles.
• Must be able to work without visa sponsorship.

Nice to have

• Experience with containerisation (e.g., Docker).
• Familiarity with Kanban and Agile development processes.
• Experience with software best practices like Clean Code and Test-Driven Development.

Culture & Benefits

• Dedicated wellbeing team and initiatives including mindfulness, manager training, and mental health first aid.
• 32 days holiday plus Bank Holidays, including 7 extra company-wide days.
• Life Assurance at 3x annual salary and comprehensive wellness benefit by AIG Smart Health.
• Private Dental Insurance with Bupa and salary sacrifice Pension with Scottish Widows.
• Enhanced maternity (20 weeks full pay) and paternity (6 weeks full pay) leave.
• Access to services like Calm and Bippit (financial wellbeing coaching).
• Flexible working championed and professional development training budget.
• Dog-friendly offices and social committees for team events.

Hiring process

• Phone screen
• 1st stage interview
• 2nd stage interview