Operations Trainer

TL;DR

Operations Trainer: Develops and delivers training programs on payment processing products, processes, and technologies with an accent on maintaining existing content and ensuring regulatory compliance. Focus on evaluating training effectiveness, ensuring continuous improvement, and expanding knowledge of products and technologies.

Location: Onsite in Quezon City, Metro Manila, Philippines

What you will do

• Develop and deliver training programs on payment processing products, processes, and technologies.
• Maintain existing training content and systems based on system development, regulatory mandates, and payment brand compliance.
• Provide presentations, demonstrations, advice, and consultancy on systems and ancillary products.
• Evaluate training to determine if business outcomes have been achieved and ensure continuous improvement.
• Participate in on-site client support and training, often accompanying higher-level trainers/managers.
• Proactively expand existing and build new knowledge.

Requirements

• Bachelor's Degree (additional experience accepted in lieu of a degree).
• Training delivery experience.
• Relevant subject matter experience.
• Ability to deliver simple, technical training content following a course syllabus.
• Proficient in a small number of products and technologies.
• Good understanding of cross-functional dependencies.

Nice to have

• Minimum 2 years of relevant experience.
• Experience with the full training life cycle (analysis, design, delivery, evaluation).
• Proficiency in a second language.
• Relevant Training certification.