Business Triage Analyst

Business Triage Analyst
#удаленка
Company: Figure
Salary: $84k - $106k
🔹What You'll Do:
-Analyze incoming business issues and incidents, prioritize them by impact, and escalate as necessary. -Conducting initial analyses, vetting of triage and feedback issues/requests reported by users, evaluating root cause conditions, assessing the potential impact of issues and communicating to stakeholders, critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, and distinguishing user requests from the underlying actual needs.
-Collaborate with cross-functional teams to gather relevant information and determine the root cause of business issues. Communicate with stakeholders and provide regular updates on the status and resolution of business issues.
-Serve as the conduit between operations and product (internal and external customers), the engineering team, and external vendors, through which defect resolution flows.
-Function as an internal liaison between operations, product, and engineering for maintenance-related issues (defects); provide guidance and oversight for prioritized defects, from initial reports through resolution; develop defect-analysis specifications and help write bug reports
-Identify workarounds, temporary solutions, or mitigation measures where possible.
-Manage day-to-day responsibilities of triage, monitor bug ticket status, and identify and resolve impediments for bug tickets.
-Ensure team members maintain a high standard of quality in issue write-ups and stakeholder communications.
-Create and execute onboarding plans to train new staff, identify knowledge gaps, and provide refresher training for new and existing team members; recommend process improvements for defect reporting and defect-ticket lifecycle.
-Assist team members and colleagues by reviewing bug release-note write-ups before publication and updating product documentation in collaboration with others.
-Help develop and maintain a triage process to ensure consistent and efficient handling of business incidents. Contribute to developing best practices and standard operating procedures for business triage and incident management.
-Identify trends and recurring issues through data analysis, proactively address potential business disruptions, and present findings to stakeholders.
-Successfully engage in multiple initiatives simultaneously.

🔹What We Look For:
-A team player with a positive attitude who can thrive in a fast-paced start-up to scale-up environment with maximum autonomy and flexibility.
-Bachelor's degree in business, finance, or a related field.
-Proven experience in business analysis, incident management, or related roles.
-Strong analytical skills and the ability to prioritize and make quick decisions under pressure.
-Excellent communication and interpersonal skills to interact with stakeholders at all levels.
-Proficiency in using business analysis tools and techniques.
-Knowledge of ITIL or other relevant frameworks is a plus.
Contact: Показать контакты

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