Customer Success Engineer (Cybersecurity)

TL;DR

Customer Success Engineer (Cybersecurity): Serving as a trusted technical advisor for strategic cloud security customers, driving adoption, expansion, and operational excellence of the Orca Platform with an accent on architecture reviews, best-practice guidance, and aligning security goals. Focus on identifying and removing technical blockers, influencing product roadmap, and ensuring measurable business outcomes for clients.

Location: Singapore, Hong Kong. This role requires leading customer visits, executive briefings, and technical workshops, with potential for on-site presence.

Company

hirify.global is a high-growth cybersecurity unicorn dominating the cloud security space with disruptive agentless technology.

What you will do

• Serve as the trusted technical advisor for Orca’s most strategic customers.
• Lead customer visits, executive briefings, and technical workshops to accelerate adoption and strengthen relationships.
• Drive deployment, expansion, and operational excellence through architecture reviews and best-practice guidance.
• Partner with Customer Success Managers to design and execute tailored success plans tied to business outcomes.
• Identify and remove technical blockers while advocating for customer needs across Product, Support, and Engineering.
• Provide insights and feedback to influence Orca’s product roadmap and customer experience.

Requirements

• Fluency in English and Mandarin is required to support customers in the Greater China and APAC regions.
• 7+ years in customer-facing technical roles (CSE, TAM, Solutions Architect, or DevOps/Security Engineer).
• Proven experience with enterprise cloud environments (AWS, Azure, GCP).
• Hands-on knowledge of Kubernetes, containers, and CI/CD pipelines.
• Strong understanding of cloud security architecture and the CNAPP ecosystem.
• Proficiency in scripting, automation, and API integrations.

Nice to have

• Experience with IaC (Terraform).
• Kubernetes certifications (CKA/CKAD/CKS).

Culture & Benefits

• Join a high-growth company that achieved unicorn status quickly.
• Contribute to disruptive innovation as a pioneer in agentless cloud security technology.
• Work for a well-capitalized company valued at $1.8 billion, backed by impressive investors.
• Experience a respectful and transparent culture where executives are accessible and employees help shape the future of the industry.