Client Services Representative

TL;DR

Client Services Representative: Assisting global clients with account and platform-related issues, ensuring a world-class customer experience with an accent on real-time problem solving and troubleshooting technical and treasury inquiries. Focus on educating customers on the product line and managing customer data efficiently.

Location: Must be based in Chicago, IL.

Salary: $54,000.00 USD (plus a 4% annual target bonus)

Company

hirify.global is an industry-leading trading platform and futures broker empowering traders with cutting-edge products and services to navigate financial markets.

What you will do

• Resolve client support inquiries via phone and email regarding accounts and the platform.
• Assist clients with account setup, technical support, troubleshooting, and treasury-related items.
• Educate and empower customers to maximize the hirify.global product line.
• Manage customer data efficiently and accurately using Salesforce.
• Collaborate with internal teams including Trade Desk, Technical Support, and Compliance.
• Identify and communicate emerging client needs and feature requests to management.

Requirements

• Strong computer skills and the ability to learn complex systems quickly.
• Empathy and the ability to connect with customers, showing genuine care for their issues.
• Ability to explain complex information or instructions in a simple, understandable way.
• Strong time management skills with the ability to follow up on multiple issues.
• Excellent written and verbal communication skills.
• Tech-savvy mindset with the ability to troubleshoot computer issues directly with clients.
• Location: Must be based in Chicago, IL.

Nice to have

• Written and spoken fluency in Spanish.
• Minimum of 1 year of customer service experience, preferably in a high-volume technology company.
• Prior experience with CRM software and customer service ticketing software.
• Knowledge of the trading industry.

Culture & Benefits

• Dynamic culture focused on social connection, professional development, and employee recognition.
• Generous Paid Time Off (18 days annually) plus 7 paid holidays and 5 conditional holidays.
• 401k with a 3.5% company match.
• Paid Parental Bonding Leave.
• Health, Vision, and Dental Coverage 100% covered by hirify.global.