Trading Incidents Analyst

TL;DR

Trading Incidents Analyst: Supports the global management of trading-related incidents, ensuring minimal customer impact and high-quality service delivery with an accent on monitoring, logging, and triaging issues. Focus on assisting senior team members in investigations and resolutions, and handling communications with various internal and external teams.

Location: Hybrid in Sofia, Bulgaria (2 days in office)

Company

hirify.global is a leading global sports betting, gaming, and interactive entertainment company.

What you will do

• Act as a primary point of contact for Trading Incidents across designated communication channels.
• Monitor and manage shared inboxes, ensuring emails are logged, prioritised, and assigned.
• Support Trading Incidents Lead Analysts and senior team members during incident investigations and resolution activities.
• Assist with initial incident checks using defined tools and processes, gathering information for further investigation.
• Handle basic sportsbook and trading-related queries from customer-facing teams, escalating complex issues when required.
• Support communication with third-party feed providers by logging issues and sharing relevant details.

Requirements

• Clear and effective English communication skills, both verbal and written.
• Ability to clearly document and explain issues in a structured and easy-to-understand way.
• Willingness and ability to learn how to summarise trading and incident-related information.
• Highly motivated, well organised, and able to manage multiple tasks in a fast-paced environment.
• Ability to follow processes accurately and complete tasks thoroughly, even under time pressure.
• An interest in sports betting, trading operations, or incident management, with a willingness to develop into a more senior role.

Culture & Benefits

• Generous group bonus scheme.
• Hybrid working model (2 days in the office).
• Private medical insurance and pension scheme.
• Free subscription to wellbeing app Unmind.
• hirify.global & Enhance days (2 paid days off for professional or personal development).
• Sharesave Scheme.
• Opportunity to join an inclusive and supporting community.