Client Operations & Support Officer (Fintech)

TL;DR

Client Operations & Support Officer (Fintech): Managing EU-based client onboarding and lifecycle support with an accent on CySEC regulatory compliance and risk management. Focus on conducting KYC/AML verifications, processing complex account applications, and ensuring a high-quality client experience.

Location: Limassol, Cyprus. Must have the appropriate rights and documentation for employment in Cyprus.

Company

hirify.global is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread Betting.

What you will do

• Verify onboarding applications to ensure full compliance with CySEC regulatory requirements and internal policies.
• Process corporate, professional, and sub-account applications, validating eligibility criteria and supporting evidence.
• Manage the end-to-end client onboarding process and proactively follow up to ensure timely account activation.
• Investigate system-generated alerts to maintain internal controls and regulatory obligations.
• Act as the primary point of contact for clients, delivering professional support for inquiries, concerns, and operational requests.
• Support internal and external audit reviews by providing necessary reports and documentation.

Requirements

• Proficiency in Polish and English; additional European languages are an advantage.
• CySEC AML Certificate required.
• Previous experience in client onboarding, operations, or compliance within financial services, fintech, or investment firms.
• Strong knowledge of KYC, EDD, and AML frameworks.
• Experience handling corporate, professional, or complex account structures.
• Ability to operate effectively in a fast-paced, regulated environment.

Culture & Benefits

• Competitive and attractive compensation package.
• Comprehensive health insurance.
• Extensive learning and development opportunities, including professional training and certifications.
• Generous leave policy: 21 annual leave days, 5 paid study leave days, and 1 paid volunteer day per year.

Hiring process

• Talent Acquisition Call (45 Minutes).
• Hiring Manager Interview (60 Minutes).
• Final Interview focusing on cultural fit, stakeholder interaction, and long-term potential (60 Minutes).