Help Desk Engineer

TL;DR

Help Desk Engineer: Providing high-level IT support and timely response to customer inquiries, resolving IT issues, and supporting critical data center deliverables with an accent on a wide range of hosted servers, client's networks, servers, and PCs. Focus on solving IT issues, tracking customer requests, and maintaining customer engagement.

Location: Must be located in Charlotte, NC

Company

hirify.global is a North American ERP software reseller in the top 20 of the VAR 100 reseller market and top workplaces in 2025.

What you will do

• Provide positive customer engagement by delivering a high level of support and timely response to customer inquiries.
• Resolve customers IT issues and addressing a wide range of issues with hosted servers as well as client’s networks, servers and PCs.
• Support business-critical areas of Aktion’s data center customer deliverables, ranging from basic user computing questions to advanced virtualization and storage.
• Tracking and resolving every customer request.
• Proven ability to solve IT issues.

Requirements

• 3-5 years of IT Help desk support, MSP, or general IT experience desired.
• 0-2 years of experience with Bachelors or Associates degree or equivalent industry experience and certification.
• Understanding of network and endpoint topology.
• Customer service oriented and the ability to problem solve are competencies required for this role.
• Desired knowledge of/skilled in: Microsoft Desktop and Server, Active Directory, Virtualization Basics, and Security Practices.

Culture & Benefits

• This position offers a competitive salary, quarterly bonus, with the potential for performance-based year-end bonus.
• hirify.global offers a comprehensive benefits plan including an employer matching 401k plan.
• hirify.global participates in E-Verify, a system that verifies the employment eligibility of all new hires in the United States.
• hirify.global is an Equal Opportunity Employer.