Anti-Fraud Support Agent

TL;DR

Anti-Fraud Support Agent (Fraud Prevention): Monitor, investigate, and resolve anti-fraud incidents on a daily basis with an accent on data analysis and identifying fraud patterns. Focus on improving anti-fraud monitoring rules and systems.

Location: Must be based in Sao Paulo, Brazil

Company

hirify.global is building the leading Chat Marketing platform that is used by more than 1.5 million customers worldwide.

What you will do

• Monitor, investigate, and resolve anti-fraud incidents on a daily basis.
• Analyze anti-fraud cases and improve monitoring rules and systems.
• Provide customer experience to users and partners.
• Assist in establishing a system for identifying and managing anti-fraud risks.

Requirements

• 2+ years of experience in fraud prevention, risk management, trust & safety, or customer support (SaaS/PLG/Enterprise is a plus).
• Strong analytical and problem-solving skills with the ability to interpret data and identify fraud patterns.
• Proven ability to work collaboratively across departments.
• High integrity and ability to handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and ability to manage multiple priorities.
• Clear written and verbal communication skills, including the ability to explain complex issues.
• Fluency in English, both written and verbal.

Nice to have

• Experience working with fraud detection tools such as Stripe Radar, Sift, or similar platforms.
• Ability to self-serve data by writing SQL queries, and experience working with data visualization tools.
• Familiarity with KYC/AML fundamentals and regional regulatory requirements (LATAM/Brazil).
• Knowledge of chargeback management and dispute resolution processes.
• Understanding of digital payment systems and financial fraud schemes.
• Prior experience in cybersecurity, compliance, or financial risk assessment.

Culture & Benefits

• Professional development budget for conferences and online courses.
• Flexible benefits package.
• Hybrid work and generous leave options.
• In-office perks, including free snacks and meal allowance.
• Company-funded sport activities, annual offsites and team-building events.