Application Support Specialist

TL;DR

Application Support Specialist: Ensuring the stability, performance, and availability of business applications and systems used by internal teams with an accent on incident management, root-cause analysis, and process improvements. Focus on troubleshooting web applications, managing software licenses, and automating routine tasks.

Location: Onsite in Valencia, Spain. A relocation package to Spain is provided.

Company

hirify.global is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing.

What you will do

• Provide L2 application support for business systems and software (web apps, APIs, Corporate IT, backoffice tools, SaaS platforms).
• Triage, troubleshoot, and resolve incidents and requests within agreed SLAs.
• Investigate issues using logs, monitoring tools, and API testing; perform root-cause analysis (RCA).
• Manage software licenses, access rights (RBAC), and the full software management cycle for over 400 units.
• Identify recurring problems and drive automation or process improvements.
• Communicate updates to stakeholders during incidents and participate in on-call/shift rotation if required.

Requirements

• 3+ years in application support, technical support, or service operations (L2).
• Strong troubleshooting skills for web applications (HTTP, REST, auth basics, dev tools, SaaS Management).
• Experience with ticketing systems (Jira Service Management, Software, Confluence).
• Ability to read and interpret logs; familiarity with monitoring/alerting (Grafana, Kibana, Datadog).
• Scripting for automation (Python/Bash/PowerShell).
• Comfortable communicating with both technical and non-technical stakeholders.
• Strong documentation habits and attention to detail.

Nice to have

• Experience with Linux basics, containers, or cloud platforms (AWS/Azure/GCP).
• Basic understanding of networking (DNS, latency, firewalls) and SSO concepts.
• Strong experience with API tools (Postman/Insomnia) and message queues (Kafka/RabbitMQ).

Culture & Benefits

• Relocation package (tickets, hotel for 2 weeks).
• 23 vacation days + 6 days of sick leave without a Doctor's note.
• Medical insurance.
• Breakfast and lunches in the office (partially covered).
• Language classes & tennis lessons (partially covered).
• Social Club with gym and over 50 events per year (coming soon).