Support Lead

TL;DR

Support Lead: Leading client support and ensuring shoot success by proactively managing production coordination and resolving complex client issues. Focus on setting customer support standards, managing support specialists, and driving 5-star customer experiences.

Location: Fully Remote (Global). The company has studios in Austin, Denver, and Minneapolis, and candidates are ideally located near one of these.

Salary: $70,000-$85,000.00

Company

hirify.global is a creative technology company providing e-commerce brands with solutions to create, manage, and measure their creative content.

What you will do

• Champion the client experience and ensure shoot success through proactive support.
• Lead the customer support team and set customer service standards.
• Manage offshore and US-based support specialists, including coaching and performance.
• Resolve complex client issues and handle escalations to ensure 5-star experiences.
• Coordinate key production details and assist with onboarding new specialists.
• Write standard operating procedures and training material for support teams.

Requirements

• Excellent written and verbal communication.
• Client-first mindset with strong customer support skills.
• Experience in coaching and team management.
• Ability to operate in ambiguous situations and make client-best decisions.
• Strong knowledge of all hirify.global capabilities.

Nice to have

• Experience in photography and video production.
• Proficiency with live-chat platforms.

Culture & Benefits

• Unlimited PTO.
• Intentional culture and focus on employee benefits.
• Badass headshots.