Application Support Engineer (Fintech)

TL;DR

Application Support Engineer (Fintech): Ensuring stability, availability, and performance of applications in a global, high-availability trading environment with an accent on incident management, root cause analysis, and application deployments. Focus on troubleshooting production and trade-related issues, collaborating with development teams, and maintaining operational excellence.

Location: This role is based in Kuala Lumpur, Malaysia. Candidates must have appropriate rights and documentation for employment in Malaysia.

Company

hirify.global is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting with offices in six regions.

What you will do

• Provide Level 1 application support for business-critical internal and external systems across the hirify.global platform.
• Act as the first point of contact for incidents, service requests, and support enquiries, ensuring accurate triage and adherence to SLAs.
• Monitor application health using system logs, alerts, observability tools, and transaction reporting.
• Investigate production and trade-related incidents, including data and transaction issues.
• Perform root cause analysis for recurring or major incidents and contribute to service improvement actions.
• Support application deployments, releases, and configuration changes, validating from a supportability perspective.
• Collaborate closely with development, infrastructure, and third-party vendors to resolve issues.
• Participate in on-call and out-of-hours support as part of a global support model.

Requirements

• 3+ years’ experience in an Application Support or Production Support role supporting business-critical systems.
• Strong experience in incident management, troubleshooting, and root cause analysis.
• Proficient in system and application monitoring tools such as Zabbix and Datadog.
• Solid understanding of supporting and maintaining applications in high-availability, production environments.
• Experience supporting systems hosted in cloud environments such as Azure or AWS.
• Strong communication skills and a proactive, ownership-driven mindset.
• Appropriate rights and documentation for employment in Malaysia are required.

Nice to have

• Previous coding or troubleshooting experience with .NET, containers, Kubernetes, and SQL Server.
• Familiarity with IT Service Management practices, including ITIL knowledge.
• Exposure to DevOps and Agile ways of working.

Culture & Benefits

• Competitive and attractive compensation.
• Extensive learning opportunities, including professional training and certifications.
• 21 annual leave days per year.
• Health Insurance.
• Commitment to fostering an inclusive environment where every employee feels valued.

Hiring process

• Talent Acquisition Interview (45 minutes).
• Hiring Team Interview (60 minutes).
• Final Interview (30 minutes).