Junior Cisco Wireless Support Engineer (Cisco)

TL;DR

Junior Cisco Wireless Support Engineer (Cisco): Support essential network administration activities, including monitoring performance, troubleshooting basic connectivity issues, and maintaining accurate documentation of network changes and incidents with an accent on technical support for network connectivity and performance issues involving Cisco devices. Focus on troubleshooting basic incidents, escalating issues, and collaborating with internal teams for customer experience.

Location: Hybrid, Bogota, Colombia

Company

hirify.global is an outsourcing company providing engineering and R&D services.

What you will do

• Provide technical support for network connectivity and performance issues involving Cisco devices.
• Assist customers by troubleshooting basic incidents and ensuring clear, service-oriented communication.
• Monitor network status and escalate issues when necessary.
• Document activities, troubleshooting steps, and solutions.
• Collaborate with internal teams to ensure an excellent customer experience.

Requirements

• 1–2 years of experience in technical support, help desk, NOC, or customer support roles.
• Strong knowledge of Cisco networking technologies (Wireless or LAN Switching).
• Understanding of general networking concepts and connectivity fundamentals.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Excellent communication skills and customer orientation.
• English level B2 or higher required.

Culture & Benefits

• Opportunity to learn from senior team members.
• Expand technical skills in network operations and IT infrastructure.
• Grow career in network operations and IT infrastructure.