Senior IT Service Specialist

TL;DR

Senior IT Service Specialist: Overseeing onsite support for the Warsaw office, focusing on incident management, request fulfillment, and facility management. Focus on diagnosing and resolving hardware, software, and network issues while maintaining IT assets and documentation.

Location: This position requires a full-time presence in the office, with a commitment of 5 days a week in Warsaw.

Company

hirify.global is an innovative FinTech company leading the evolution of financial technology with a global onsite support team.

What you will do

• Provide advanced, timely, and efficient on-site support for hardware, software, and network issues.
• Diagnose and address problems with desktops, laptops, mobile devices, printers, and various peripherals.
• Maintain detailed and accurate documentation of incidents, requests, and knowledge base articles.
• Assist employees with IT onboarding/offboarding, including setting up accounts, hardware, and basic IT training.
• Manage and track IT assets, including procurement, deployment, and retirement/recycling of equipment.
• Participate in global IT projects and initiatives to ensure local compliance and alignment.

Requirements

• 3+ years of experience from a similar position.
• Experience with 1st and 2nd line support on Infrastructure/Cloud and business applications.
• Broad knowledge of Microsoft Platforms & Applications, Citrix, VM-ware, Azure, Salesforce.
• Ability to provide onsite support for internal users’ hardware.
• ITIL Foundation or higher level of ITIL certification.
• Knowledge and experience of using ITSM tools, Jira and Confluence.
• English: B2 required.

Culture & Benefits

• Modern office (next to Wilanowska metro station) with quiet zones and ergonomic workstations.
• Base salary with annual bonus structure and holiday allowance upon a 2-week vacation.
• Employer-paid Medicover Platinum healthcare package and Multisport card with 75% employer contribution.
• Possibility to develop your career in an international environment through professional training and courses.
• Polish language classes for foreign employees; German and English classes based on business needs.
• Integration events, volunteering initiatives, and employee-led clubs.

Hiring process

• Send application in English via the career site.
• The approximate time to consider your CV is three weeks.