Technical Support Engineer (Fintech)

TL;DR

Technical Support Engineer (Fintech): Providing advanced technical support and troubleshooting for the hirify.global platform, involving in-depth analysis of problems and interaction with engineering teams. Focus on developing custom solutions through scripting and collaborating with clients on technical queries related to web applications and APIs.

Location: Work from anywhere globally.

Company

hirify.global is a leading full-cycle verification platform enabling scalable compliance for identity and business verification, fraud prevention, and ongoing monitoring for over 4,000 clients globally.

What you will do

• Provide technical support, configuration, and troubleshooting for the hirify.global platform to B2B clients.
• Perform technical analysis of reported problems and define resolution plans.
• Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
• Collaborate closely with other teams to answer client technical questions, acting as a liaison.
• Communicate with clients using chat, email, and outbound calls.
• Develop and implement custom solutions using simple scripting or coding.

Requirements

• Fluent in English and Mandarin.
• Experience troubleshooting web applications.
• Basic understanding of programming fundamentals.
• Practical experience troubleshooting web applications that use RestAPI.
• Practical experience working with SQL-like databases.
• Simple scripting skills using the language of your choice.
• Basic HTML and CSS experience.

Nice to have

• Familiarity with Kibana or the Elastic Stack.
• Proficiency in supporting/working with mobile or web SDK.
• Hands-on expertise with Postman or practical exposure to API troubleshooting.
• Background in technical support for web or mobile applications.
• Understanding of crypto, fintech, banking applications or services.

Culture & Benefits

• Remote-first, trust-based culture with no mandatory office days.
• True flexibility to adjust working hours as long as productive and in sync with the team.
• Extra time off for birthdays, 10 personal days, seven sick days, and additional Christmas/New Year holidays.
• Work on a mission to build a secure, accessible, and inclusive digital world.
• Fair and transparent compensation benchmarked to the market.
• Opportunities for growth with clear goals, open feedback, and personal development plans.
• Company-covered team offsites a few times a year.
• Provision of necessary tools and hardware.
• Friendly, open, and kind team culture that welcomes individuality.

Hiring process

• TA screening.
• Hiring Manager Interview.