ZHL Application Support Specialist (Fintech)

TL;DR

ZHL Application Support Specialist (Fintech): Triaging, troubleshooting, and resolving complex L2/L3 incidents across 70+ business-critical applications for a seamless, digital-first mortgage experience, with an accent on data synchronization and integration issues. Focus on optimizing operational metrics, improving reliability through automation, and maintaining core mortgage platforms and IAM processes.

Location: Remote. U.S. employees may live in any of the 50 United States, with limited exceptions.

Company

hirify.global is the most-visited real estate platform in the U.S., reimagining how people move through the real estate market and their careers, providing a seamless, digital-first mortgage experience.

What you will do

• Triage, troubleshoot, and resolve complex (L2/L3) incidents across 70+ business applications, meeting response and resolution SLAs.
• Create and maintain runbooks, SOPs, and identify workflow improvements and automation opportunities to prevent repeat incidents.
• Investigate and resolve data synchronization and integration issues across ZHL systems (e.g., Encompass, Salesforce, Blend).
• Perform day-to-day administration of core mortgage platforms and other ZHL applications, including user/role setup and permissions management.
• Partner with Engineering, IAM, Business Operations, Product, and vendors to manage complex changes and cross-platform initiatives.
• Develop knowledge base articles, "how-to" guides, and self-service tools to help users solve common issues independently.

Requirements

• 3+ years of experience in enterprise application support or administration; experience in a regulated environment is a plus.
• Strong, hands-on Salesforce administration experience is a priority skill.
• Experience diagnosing data and integration issues (APIs, webhooks, ETL) using SQL and log analysis.
• Exposure to or interest in observability tools and basic automation or scripting.
• Ability to communicate clearly with both non-technical users and executives.
• Working knowledge of common mortgage lending tools (Encompass, Blend) and understanding of the loan origination lifecycle, or eagerness to learn them.

Culture & Benefits

• Be part of a company reshaping the real estate industry, helping customers navigate buying, selling, financing, and renting.
• Recognized among the best workplaces in the country by FORTUNE and PEOPLE for an innovative, inclusive, and engaging culture.
• Employees are empowered to grow and drive innovation, supporting customers and moving the industry forward.
• Offers a competitive base salary and benefits, plus eligibility for equity awards based on factors such as experience, performance, and location.
• Committed to equal employment opportunity, fostering an inclusive environment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
• This is a Remote position, allowing U.S. employees to work from a physical location of their choice within the 50 United States.