Associate Service Desk Analyst

TL;DR

Associate Service Desk Analyst: Providing technical support and troubleshooting for end-users and IT systems with an accent on remote assistance and incident resolution. Focus on diagnosing network issues, supporting POS systems, and managing technical requests through ticketing platforms.

Location: Hybrid role based in Columbia, SC

Salary: $34,900–$74,130

Company

hirify.global is a global business and technology transformation partner helping organizations accelerate their dual transition to a digital and sustainable world.

What you will do

• Provide remote technical support to customers.
• Troubleshoot basic network issues.
• Support Point of Sale (POS) systems.
• Manage and resolve technical requests using ticketing systems.
• Utilize remote access software for support.

Requirements

• 2 years of work experience supporting customers remotely in a technical environment.
• 2 years of work experience in Technical Call Center or IT Help Desk roles.
• Basic network troubleshooting skills.
• Experience working with Point of Sale (POS) systems.
• Experience with ticketing systems and remote access software.
• High School Diploma or GED.

Culture & Benefits

• Empowering environment to shape your career.
• Support and inspiration from a collaborative global community.
• Comprehensive, non-negotiable benefits package for regular, full-time employees.
• Paid time off including vacation (12-25 days), company paid holidays, personal days, and sick leave.
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada).
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada).
• Life and disability insurance and employee assistance programs.