RTW Professional (Customer Support)

TL;DR

RTW Professional (Customer Support): Deliver high-quality, specialized support services to suppliers by resolving complex issues, managing proactive service workflows, and ensuring compliance with internal and external requirements. Focus on serving as a subject matter expert across hirify.global platforms, managing advanced supplier inquiries, and collaborating with internal and third-party teams.

Location: Houston, Texas, United States. This role requires a hybrid schedule (Tues-Thur in office, Mon/Fri work from home) if within a commutable distance to one of our offices.

Salary: $16.50/hour USD

Company

hirify.global is a company focused on supply chain risk management software.

What you will do

• Serve as a subject matter expert across hirify.global platforms, including Connect and Salesforce.
• Manage and resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding.
• Collaborate with internal teams (e.g., Supplier Services, Risk, Billing, QHSE) to streamline processes.
• Maintain up-to-date knowledge of platform changes, service offerings, audit, and compliance requirements.
• Support onboarding and training of new RTW representatives, including mentoring and shadowing.
• Participate in special projects, process improvement initiatives, and proactive compliance-focused campaigns.

Requirements

• Fluency in Portuguese and English is required.
• 3-5 years of experience in supplier support, customer service, or compliance operations, preferably in a SaaS or risk management environment.
• Demonstrated expertise in customer support and document review workflows.
• Strong communication skills and ability to manage multiple priorities independently.
• Reliable and predictive attendance is required, with 100% attendance for 8 weeks of training starting April 6, 2026.

Culture & Benefits

• Opportunities for mentoring and training peers.
• Participation in process improvement initiatives and pilot programs.
• Contribution to company initiatives focused on enhancing customer service excellence.