Community Specialist I

TL;DR

Community Specialist I: Maintaining and engaging a positive community across social channels for a marketing and sales platform with an accent on multi-channel moderation, strategic engagement, and crisis management. Focus on collecting user feedback, triaging issues, and expanding brand presence on social platforms.

Location: Remote (Mexico)

Company

hirify.global is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.

What you will do

• Undergo training to understand core product features and workflows to provide accurate guidance.
• Act as a skilled traffic controller, providing solutions for community troubleshooting and identifying technical support issues vs. product feedback.
• Collect user feedback and improvement proposals, ensuring they reach internal teams, and follow up with the community when their input leads to changes.
• Engage and moderate across Facebook, Instagram, Twitter, LinkedIn, and Reddit simultaneously.
• Act as the “voice of calm” during outages or critical incidents, centralizing communication and providing clear, transparent updates.
• Strategize on social media tactics and collaborate internally to contribute engaging content to social presence.

Requirements

• Upto 2 years of Customer Relations or Customer Service experience, with at least 1+ years specifically managing and moderating a large (5k+ members) active Facebook Community.
• Demonstrated success in building and maintaining an online community or brand across social platforms (specifically Facebook, Reddit, or X).
• Ability to create quick video walkthroughs.
• Familiarity with project management tools (e.g., Jira, ClickUp).
• Excellent English written and verbal communication skills, prioritizing clarity over noise.
• Must be based in Mexico for EOR employment.

Nice to have

• Applicable degree.
• Experience with marketing software.

Culture & Benefits

• Operate in a global, remote-first environment with over 1,500 team members across 15+ countries.
• Cultivate a culture where innovation thrives, ideas are celebrated, and people come first.
• Opportunity for significant personal career growth as a member of a highly integrated and diverse team.
• Contribute to a platform that powers over 1.5 billion messages and helps generate over 200 million leads every month.

Hiring process

• AI tools may be used to support parts of the hiring process, but human judgment makes final hiring decisions.