Senior Product Specialist (AI)

TL;DR

Senior Product Specialist (AI): Leads customer onboarding, drives product adoption, and delivers measurable value for an AI product suite with an accent on customer engagement, integration, and cross-functional collaboration. Focus on translating customer feedback into product roadmap insights and analyzing product usage data to demonstrate ROI.

Location: Must be based in Costa Rica. Open to travel on short notice to customer locations when required.

Company

hirify.global provides an all-in-one, cloud-based software solution for the beauty and wellness industry, supporting over 30,000 businesses in more than 50 countries.

What you will do

• Lead customer onboarding journeys, ensuring seamless setup, integration, and initial success with AI products.
• Conduct customer-focused sessions, demos, and recommend best practices.
• Act as a trusted advisor to customers, helping integrate AI solutions into business workflows and drive product adoption.
• Partner with Product, Engineering, and Support teams to resolve customer issues and influence product roadmap.
• Track and analyze customer health, adoption, and engagement metrics, providing regular reports to stakeholders.

Requirements

• 3–6 years of hands-on experience in SaaS, preferably in a Product Specialist, Solutions Architect, or Business Consultant role.
• Strong understanding of customer onboarding, engagement, and adoption frameworks, and demonstrated experience in stakeholder management.
• Proficiency in analyzing product usage data and presenting actionable insights.
• Prior hands-on exposure to AI or data-driven products is required.
• Strong verbal and written communication skills, especially in requirements and solution documentation.
• Ability to manage and work across multiple projects, including with remote teams across different time zones.

Culture & Benefits

• Be part of an innovative company revolutionizing the wellness and beauty industry.
• Work with a dynamic and diverse team that values collaboration, creativity, and growth.
• Opportunity to lead impactful projects and help shape the global success of hirify.global’s platform.
• Attractive compensation.