Specialist - Desktop Support

TL;DR

Desktop Support Specialist: Delivering high-quality Level 2 support and managing VDI infrastructure within secure, compliance-driven environments. Focus on troubleshooting, performance optimization, and maintaining endpoint security.

Location: Abu Dhabi, AE (Onsite)

Company

hirify.global is a company focusing on advanced technology and secure solutions, operating as part of the EDGE Group PJSC.

What you will do

• Deliver Level 2 desktop support for end users, covering hardware, software, and basic network issues.
• Support and manage VMware Horizon VDI environments, including provisioning, troubleshooting, and performance optimization.
• Operate within secure, enterprise-grade environments, ensuring compliance with organizational and regulatory standards.
• Maintain endpoint security through patching, system hardening, and security tool management.
• Collaborate with IT teams to resolve escalated technical issues efficiently.
• Document incidents, procedures, and resolutions to enhance support quality and knowledge sharing.

Requirements

• Strong background in desktop support and Windows workstation administration.
• Experience managing user accounts, permissions, and access controls in enterprise environments.
• Familiarity with virtual desktop technologies (VDI) and remote access tools.
• Understanding of basic networking concepts (connectivity, DNS, DHCP, troubleshooting).
• Experience using IT service management (ITSM) and asset management systems.
• Knowledge of endpoint management or mobile device management (MDM) platforms.
• Awareness of multi-factor authentication, identity management, and security best practices.
• Ability to work in secure or controlled environments with attention to compliance and documentation.