Senior Support Engineer (AI)

TL;DR

Senior Support Engineer (AI): Resolving complex technical issues escalated by clients and Technical Account Managers with an accent on Linux, networking, security, Kubernetes, and cloud environments. Focus on model deployment, performance tuning, and integration challenges within ML pipelines.

Location: Remote in Europe or in our office in Amsterdam.

Company

hirify.global is leading a new era in cloud computing to serve the global AI economy.

What you will do

• Lead the diagnosis and resolution of advanced technical issues across Linux, networking, security, Kubernetes, and cloud environments.
• Serve as a technical escalation point, providing guidance and support for complex troubleshooting scenarios.
• Investigate and resolve storage-related issues, leveraging deep expertise in data storage architectures and performance optimization.
• Apply ML knowledge to support and optimize model deployment, performance tuning, and integration challenges within ML pipelines.
• Design and develop Python and Bash automation scripts to streamline workflows and improve operational efficiency.
• Collaborate with engineering and product teams to identify patterns, propose enhancements, and contribute to the evolution of systems and services.

Requirements

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: 7+ years in technical support, 5+ years of cloud hands-on.
• Relevant certifications in cloud platforms (AWS, Azure, GCP), Linux administration, or Kubernetes are highly desirable.
• Flexible availability for rotational shifts and on-call support as required.

Culture & Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth within hirify.global.
• Flexible working arrangements.
• A dynamic and collaborative work environment that values initiative and innovation.