TechOps Specialist (IT)

TL;DR

TechOps Specialist (IT): Supporting a global workforce across multiple hubs by managing IT systems, assets, and infrastructure with an accent on ticket resolution, MDM configuration, and identity management. Focus on improving IT processes, deploying software, and maintaining network health within a fast-paced environment.

This is a hybrid role, requiring candidates to be based in Birmingham, UK, within commuting distance, and work in the office at least 3-4 days per week. Relocation assistance may be available.

Company

hirify.global (formerly Travelhirify.global) is an intelligent platform for travel and spend management, trusted by over 10,000 companies worldwide.

What you will do

• Provide global IT support to 1,200 employees across multiple hubs.
• Manage ticketing system (Zendesk), provide root analysis, and improve processes.
• Assist with the lifecycle of company assets (catalog, repair, ship, inventory, purchasing).
• Configure and maintain MDM tools, including deploying new configurations and application management.
• Administer Okta for identity management, creating workflows and managing integrations.
• Manage Google Workspace, including user/group management and mailflows.
• Maintain network infrastructure and associated systems.
• Provide audio visual support for meeting rooms and company events.
• Mentor junior team members and assist/manage IT projects.

Requirements

• Experienced in internal IT support within a fast-paced environment.
• Operational experience supporting Windows, macOS, and mobile devices.
• Administration experience with Microsoft Intune and/or Jamf Pro.
• Administration experience with Okta and Active Directory.
• Administration experience managing Google Workspace.
• Strong documentation, automation, and scripting skills.
• Experience managing modern SAAS tools (Slack, Notion, Box & Zoom).
• Experience supporting network infrastructure (DHCP, LAN, WAN, DNS, WiFi).
• Must be based in Birmingham, UK, within commuting distance to the office.
• English proficiency required.

Culture & Benefits

• Work in an IRL-first environment, with the team in-person 3 days a week.
• Opportunity to have a real impact and shape how millions experience work.
• Driven by values like being an owner and delivering a 7-star experience.
• Diverse team representing over 70 countries.
• Equal opportunity employer valuing curiosity, purpose, and mindset.