Community Specialist I

TL;DR

Community Specialist (Marketing): Maintaining a positive and enthusiastic community of users across social channels, especially within the Facebook group, focusing on strategic community engagement, crisis management, and content creation. Focus on product fluency, strategic community engagement and growth and expansion.

Location: Must be based in Mexico

Company

HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.

What you will do

• Maintain a positive and healthy community across all social channels, especially within our Facebook group.
• Provide solutions for community troubleshooting and identify the difference between technical support issues and valid product feedback.
• Collect user feedback and improvement proposals, ensuring they reach the right internal teams.
• Strategize on social media tactics and collaborate internally to contribute engaging content to our social presence.
• Proactively monitor social channels for relevant industry conversations and insert helpful, value-add guidance to capture engagement.

Requirements

• High School Diploma or equivalent required; applicable degree is a plus.
• Up to 2 years of Customer Relations or Customer Service experience, with at least 1+ years specifically managing and moderating a large (5k+ members) active Facebook Community.
• Demonstrated success in building and maintaining an online community or brand across social platforms (specifically Facebook, Reddit, or X).
• Ability to create quick video walkthroughs and familiarity with project management tools (e.g., Jira, ClickUp).
• Desire and ability to work as a member of a highly integrated and diverse team.
• Excellent English written and verbal skills, prioritizing clarity over noise.

Culture & Benefits

• Global, remote-first environment with over 1,500 team members across 15+ countries.
• Cultivating a culture where innovation thrives, ideas are celebrated, and people come first.
• Opportunity for significant personal career growth.