Junior Customer Technical Support Officer (iGaming)

TL;DR

Junior Customer Technical Support Officer (iGaming): Providing first-level technical support to customers for software, hardware, and network systems with an accent on troubleshooting and documentation. Focus on ensuring high customer satisfaction and resolving basic technical issues effectively.

Location: Onsite in Nicosia, Cyprus.

Company

hirify.global is a leading technology company in the gaming industry, focused on regulated B2B markets, delivering innovative products and services.

What you will do

• Provide first-level technical support to customers via phone, email, or chat.
• Troubleshoot and resolve basic technical issues related to software, hardware, or network systems.
• Document and track customer interactions and technical issues in the support system.
• Escalate complex issues to senior technical support or engineering teams.
• Assist in maintaining a knowledge base of common customer issues and solutions.
• Ensure a high level of customer satisfaction by providing timely and effective support.
• Collaborate with other team members to improve processes and customer service practices.

Requirements

• Strong communication skills in English (both written and verbal).
• Basic understanding of IT systems, software, and networks.
• Ability to troubleshoot and diagnose basic technical issues.
• Customer-focused with strong problem-solving skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and grow within the company.
• Ability to work on shifts (including weekends, public holidays, and night shifts).

Nice to have

• 1+ year of experience in a technical environment in a Customer Technical Support role.

Culture & Benefits

• Possibility to cooperate with a product company.
• Educational possibilities.
• Competitive compensation.
• Fully-equipped office space in Nicosia, Cyprus.
• Warm and friendly attitude to every specialist.
• Professional growth.