Trial Experience Specialist - Sales (Saas)

TL;DR

Trial Experience Specialist (SaaS): Engaging and nurturing new customer relationships to drive maximum trial conversion with an accent on aligning solutions to the customer’s goals, needs and objectives. Focus on consultative trial engagement efforts through various communication channels, providing technical support and identifying compelling solutions.

Location: United States

Salary: $44,000 - $58,500 annually

Company

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.

What you will do

• Identify, engage and nurture new customer relationships.
• Align solutions to the customer’s goals, needs, and objectives.
• Conduct consultative trial engagement efforts for HighLevel’s sales process (via Zoom).
• Engage through additional communication channels such as phone, SMS, email, ticketed & live Zoom support driving them to the best trial experience.
• Collaborate with customers and cross-functional teams to identify compelling solutions.
• Provide technical support to customers, if needed, during the trial period.

Requirements

• Bachelor’s Degree or equivalent SaaS experience is strongly preferred.
• 0-2 Years of previous customer service experience or a relevant role.
• A strong technical aptitude to help users succeed with the HighLevel software.
• Working knowledge of topics such as CRM, Marketing Automation tools, Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO.
• Working knowledge of Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn and other social media.
• Strong time management, organizational skills and interpersonal communication skills, both verbal and written.

Culture & Benefits

• Global, remote-first environment.
• Cultivating a culture where innovation thrives, ideas are celebrated, and people come first.