Senior Operational Account Manager (Logistics)

TL;DR

Senior Operational Account Manager (Logistics): Responsible for developing and growing customer accounts in the Nordics, ensuring satisfaction and service level agreements, with an accent on cost reduction, efficiency improvement, and financial control. Focus on presenting KPIs, translating customer feedback into internal actions, and securing budget adherence.

Location: Hybrid, based in Stockholm or Gothenburg, Sweden

Company

hirify.global is a technology company founded in 2016, transforming road freight with digital, electric, and autonomous technologies to provide freight capacity as a service.

What you will do

• Own and develop customer accounts, ensuring satisfaction and compliance of service level agreements.
• Implement operational solutions to reduce costs, improve efficiency, and identify opportunities for upsell.
• Present KPIs to customer managers, providing insights and recommendations for continuous improvements.
• Translate customer feedback into internal actions across operations, charging, and product.
• Secure budget adherence and maintain financial control over customer operations, including invoice approval and annual price adjustments.

Requirements

• Hold a Bachelor’s degree (or higher) in Engineering, Logistics, Business, or equivalent experience.
• Bring +5 years of experience in a relevant business area, preferably with hands-on experience in logistics.
• Have experience from customer-facing roles with proven ability to build strong relationships and communicate effectively with stakeholders.
• Exhibit strong business acumen with a deep understanding of how to manage and improve P&L.
• Be highly analytical, data-driven, and have a process-oriented mindset with strong problem-solving skills, organization, and follow-through.
• Fluent in Swedish and English.

Culture & Benefits

• Be part of a truly diverse, high-performing team with a common passion for sustainability.
• Work on innovative solutions transforming road freight using electric and autonomous technologies.
• Collaborate and share perspectives openly to deliver greater impact.

Hiring process

• Applications are considered on a rolling basis.