Lead Customer Solutions Design Specialist

TL;DR

Lead Customer Solutions Design Specialist: Implementing complex Voice, Network, Wireless, and Security Solutions across a wide array of vendors, including Cisco, Fortinet, and Microsoft, with an accent on translating customer technical requirements into detailed solution designs. Focus on improving design and delivery capabilities for end-to-end technical solutions and facilitating strong customer relationships at a senior level.

Location: New Bailey, Manchester, United Kingdom. Must be comfortable with a hybrid model of 3 days in the office and 2 days working from home. Locations considered: Manchester, Leeds, Sheffield, Birmingham, Bristol Newcastle or London.

Company

hirify.global is a global leader for secure connectivity and collaboration platforms serving 1.2 million business customers internationally, connecting people, businesses, and communities.

What you will do

• Capture detailed customer technical requirements and translate them into detailed solution designs.
• Manage the delivery of the technical direction and determine the optimum solution design for customers.
• Drive improvement of design and delivery capabilities for end-to-end technical solutions.
• Manage customer solution design engagement and statement of work creation.
• Facilitate the development of strong customer relationships at the senior level.
• Drive consistency in architecture and technical processes to reduce costs and increase productivity.

Requirements

• Strong stakeholder management skills and the ability to lead and motivate teams.
• Experience working with Cisco WAN/LAN, ideally at CCNP level and above.
• Knowledge of Data Centres.
• Experience of leading others for Right first time deployments and designs.
• Understand post-sale customer requirements, providing technical support and accountability throughout the implementation life cycle.
• Ability to develop trusted customer relationships and deliver outstanding customer experience.

Nice to have

• Expert knowledge in Wireless.

Culture & Benefits

• Receive an attractive salary and a range of competitive benefits.
• Flexible working: 3 days a week at your contractual location and 2 flexible days per week.
• Access to world-class training and development opportunities.
• Discounted broadband, mobile and TV packages.
• Committed to building a diverse, inclusive, and authentic workplace.