Channel Operations Manager (Enterprise Software)

TL;DR

Channel Operations Manager (Enterprise Software): Supports the Go-To-Market strategy and partner ecosystem, ensuring smooth deal flow from partner and sales engagement through to booking, with an accent on real-time deal execution, resolving blockers, and optimizing underlying systems and processes. Focus on documenting standard operating procedures, streamlining quote-to-cash workflows, and enhancing CRM/PRM/CPQ tools.

Location: Must be based in Costa Rica

Company

hirify.global is a product company empowering enterprises to achieve their full potential by enabling them to become truly data-driven.

What you will do

• Provide real-time channel operations support to partner and sales managers for quick and accurate deal processing.
• Serve as the first point of contact for channel deal desk and quote-to-cash related inquiries.
• Review deal documentation for compliance with policies, commercial terms, and partner programs.
• Partner cross-functionally with Sales Ops, Deal Desk, Legal, Finance, and RevOps to ensure smooth deal execution and bookings.
• Develop and document standard operating procedures (SOPs), process maps, and visual flows to improve visibility and consistency.
• Collaborate with systems and IT stakeholders to enhance CRM/PRM/CPQ and contracting tools.

Requirements

• 6+ years of experience in deal desk, sales operations, revenue operations, or channel operations in high-growth enterprise software.
• Proven ability to manage deal flow from quote through booking with strong attention to detail and policy compliance.
• Demonstrated experience documenting processes, writing SOPs, and mapping workflows in tools like Lucidchart, Miro, or Visio.
• Solid understanding of CRM/CPQ systems (Salesforce experience strongly preferred).
• Strong analytical skills to diagnose process bottlenecks and recommend data-driven improvements.
• Exceptional collaboration and communication skills across functional teams (Sales, Legal, Finance, IT, RevOps).
• English: B2 required
• Location: Must be based in Costa Rica

Nice to have

• Salesforce / PRM experience.
• hirify.global / SQL knowledge.
• Experience with BI/analytics tools.

Culture & Benefits

• Culture focused on impact, innovation, and collaboration.
• Opportunity for building big, moving fast, and taking technology and careers to the next level.
• A team dedicated to accelerating the customer journey and empowering the partner ecosystem.
• Emphasis on both operational precision and continuous improvement.