Senior End User Support Analyst

TL;DR

Senior End User Support Analyst: Diagnosing and resolving technical issues for end-users, covering hardware, software, and network connectivity on-site, with an accent on local site support, infrastructure troubleshooting, and asset management. Focus on maintaining a customer-first approach, implementing patch management, and managing local VMWare environments.

Location: On-site at the Dartmouth office in Nova Scotia, Canada. Candidates must be eligible to obtain the relevant security clearance for the role.

Company

hirify.global pioneers delivering multi-mission solutions for naval forces worldwide, specializing in advanced specialist systems for defence customers.

What you will do

• Provide local site support and manage support activities for end-users.
• Troubleshoot network issues including TCP/IP, DNS, and DHCP.
• Install, connect, and move IT equipment such as workstations, telephony hardware, and conferencing systems.
• Provision desktops using imaging techniques and prepare/ship new hire or replacement equipment.
• Provide hands-on support for network and server teams when required.
• Manage and implement patch management on local site infrastructure.
• Manage and maintain the local VMWare Hypervisor environment and associated storage.

Requirements

• 5+ years in a customer-facing IT technical support role.
• Experience in system administration and networking fault diagnostics.
• Knowledge of VMware, ESXi, Hyper-V, Active Directory, and Group Policy.
• Good knowledge of Microsoft Operating systems and Windows-based applications.
• Excellent troubleshooting, communication, and prioritization skills.
• Ability to obtain and maintain security clearance at the appropriate national/regional level.

Nice to have

• Current MCSE or equivalent certification, CCNA or networking certificate.
• Linux and Ansible experience.

Culture & Benefits

• Competitive benefits package including extended health, dental, life insurance, RRSP, and deferred profit sharing.
• Emphasis on diversity, inclusion, equity, and equality, promoting a workplace that welcomes all backgrounds.
• Encourages regular manager-employee performance feedback, goal alignment, and employee development.
• Offers employee education assistance to acquire new qualifications and certifications.
• Occasional out-of-hour on-site weekend presence may be required to support business requirements.