Customer Service Representative (Igaming)

TL;DR

Customer Service Representative (Igaming): Providing bilingual customer service and support via chat for a betting and casino platform with an accent on resolving issues and ensuring customer satisfaction. Focus on maintaining customer data and communicating effectively with internal teams to support customer needs.

Location: Bogotá, Colombia. Availability to work on a 24/7 rotating roster.

Company

We are a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape.

What you will do

• Respond to customer inquiries and requests in a timely and professional manner via chat and email.
• Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction.
• Respond to customer inquiries in both English and Spanish.
• Keep up-to-date with product information and company policies to accurately assist customers.
• Maintain customer data and communicate effectively with internal teams as needed.
• Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements.

Requirements

• Excellent communication skills, both written and verbal, in both English and Spanish.
• Prior experience in a customer service role (face-to-face, online or phone-based).
• Availability to work on a 24/7 rotating roster.
• Ability to work efficiently and effectively in a fast-paced environment.
• Familiarity with the crypto and online betting industry.

Culture & Benefits

• Flexible working hours.
• Life insurance coverage.
• Medical Insurance.
• Additional vacation days.
• 7 personal days off per year.
• Birthday gift card.