Content & Safety Specialist (Gaming)

TL;DR

Content & Safety Specialist (Gaming): Ensuring the safe monetization of game servers and mods, helping customers maximize their creative potential. Focus on understanding user-generated content in gaming and mitigating payment risks through analysis of transactions and monitoring fraud trends.

Location: This position is a remote position, available for UK residents only.

Company

hirify.global, through Tebex, empowers creators and keeps virtual economies thriving by supporting thousands of server owners and content creators across platforms like Minecraft, Rust, and Discord.

What you will do

• Review web store applications and updates for compliance.
• Assist customers in monetizing content while adhering to guidelines implemented by Tebex, partnered payment processors, and game servers.
• Work with the Compliance Team to keep customers informed with the latest information.
• Analyze transactions for fraud and monitor chargeback/payment dispute rates.
• Monitor trends in fraud and content-related issues.

Requirements

• Eligibility to work in the UK
• Experience providing detailed support to customers.
• Problem-solving skills.
• High standards and attention to detail.
• General knowledge of user-generated content and game servers.
• Openness to feedback and collaborative ideas; able to adapt quickly to change.

Culture & Benefits

• Remote Work: Work from home or anywhere that works.
• Private Health Insurance: Comprehensive coverage.
• Stock Options: Participate in shared success.
• Wellness Reimbursement: Support for mental health, fitness, and related equipment.
• Gaming Allowance: A dedicated budget for games and equipment.
• Vacation & Holidays: 33 paid days off per year (including UK bank holidays).
• Annual Compensation Review: Ensuring a competitive package.
• Personal Development Budget: For courses, training, and professional growth.