Senior GCC Tech Analyst (Fintech)

TL;DR

Senior GCC Tech Analyst (Fintech): Provides front-line support and technical analysis for hirify.global's trading platforms and asset classes, with an accent on investigating major outages and delivering informational assistance to customers. Focus on solving complex technical problems related to market events, connectivity, and trading functionality, and evaluating market activity for efficiency.

Location: Singapore - Marina Bay. This role requires working specific shifts from Saturday to Wednesday in Singapore Time (SGT).

Company

hirify.global is the world’s leading derivatives marketplace.

What you will do

• Provide front-line support to customers across all platforms and asset classes.
• Conduct investigations and analysis for major outages.
• Develop ad-hoc queries and perform complex data analysis.
• Field customer enquiries related to market events, connectivity, business technologies, and products.
• Evaluate and monitor market activity and order flow for efficiency and anomalous behavior.
• Perform investigations for both internal and external clients.

Requirements

• Bachelor’s or master’s degree in information systems, computer science, or a related field.
• Minimum 5 years of experience in front office trade floor support, production/application support, and technical support.
• Experience with leading industry charting/news platforms and front ends, such as Bloomberg, Trading Technologies, and Eikon Refinitiv.
• Extensive customer facing experience.
• Advanced understanding and previous experience within electronic trading, production/operation support, and market analysis.
• Knowledge of FIX protocol/API connectivity alongside experience with trading GUI features for troubleshooting.
• Ability to read and understand Unix logs.
• Experience with Linux/Unix commands and a scripting language (Python/Unix).
• Experience with SQL or any database (like Oracle or KDB).
• Demonstrate strong written and verbal communication skills.

Nice to have

• Exposure to Grafana/Kibana/Putty/SSH/SecureCRT/Monitoring dashboards.
• Exposure to Corvil, Wireshark, and Splunk.

Culture & Benefits

• Opportunity to impact markets worldwide and transform industries.
• Investment in your success and career development.
• Work alongside a team of leading experts.
• Embrace employees' unique experiences and skills to ensure perspectives are acknowledged and valued.
• Equal-opportunity employer.