System Administrator (IT Support)

#vacancy #вакансия #system_administrator #it_support #cyprus #limassol #office

🧷Position: System Administrator (IT Support)
📍Location: Limassol | Office-based

IT Support Engineer / Systems Administrator / IT Specialist / IT Administrator / IT Manager
Role Overview
We are looking for a hands-on IT Support Engineer to manage day-to-day IT support in a small office environment. The core infrastructure is already in place (Microsoft Entra ID, Intune, Kandji), and the focus will be on user support, endpoint management, optimization, and continuous fine-tuning.
You will be the primary point of contact for IT requests, supporting both macOS and Windows endpoints for on-site and remote users, while ensuring security, stability, and a great user experience.
Responsibilities
1. Identity & Access Management (Microsoft Entra ID)
· Administer and support Microsoft Entra ID (Azure Active Directory), including user lifecycle management, groups, roles, and RBAC.
· Manage and secure integrations with cloud applications and SaaS services.
· Configure, monitor, and maintain Conditional Access and Multi-Factor Authentication (MFA) policies.
· Perform regular access reviews and ensure permissions align with internal security and compliance policies.
2. Endpoint & MDM Management
· Configure, deploy, and manage MDM solutions for:
o macOS (Kandji / Jamf)
o Windows (Intune)
o iOS and Android device
· Maintain compliance, security baselines, and device health.
· Continuously optimize MDM profiles, policies, and application deployments.
3. IT Support & Troubleshooting
· Act as the single point of contact for IT support requests in the office.
· Troubleshoot hardware, OS, application, and access problems efficiently.
· Support users both on-site and remotely, ensuring minimal downtime.
· Assist users with secure access to corporate applications and resources.
· Escalate complex issues to administrators, vendors or external partners when required.
4. Jira Administration (Preferred)
· Administer and maintain Jira (users, permissions, projects, workflows).
· Support Jira users and troubleshoot access or configuration issues.
· Ensure Jira configuration aligns with internal workflows, security, and data protection requirements.
Qualifications & Skills
· 3+ years of experience in IT support, IT administration, or a similar role.
· Clear communication skills and a user-oriented mindset.
· Strong hands-on experience with endpoint support (Windows & macOS).
· Practical experience with Microsoft Entra ID (Azure AD).
· Experience with MDM platforms such as Intune, Kandji, Jamf, or equivalent.
· Solid troubleshooting, analytical, and problem-solving skills.
· Nice to have familiarity with next-generation firewalls (NGFW) and core networking concepts.


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