IT Process & Operations Specialist (ITIL/ITSM)

TL;DR

IT Process & Operations Specialist (ITIL/ITSM): Defining and maintaining standardized IT processes, managing software licenses, and overseeing vendor relationships with an accent on compliance and operational efficiency. Focus on hands-on experience with service management tools and understanding ITIL processes.

Location: Hybrid, based in Lisbon

Company

hirify.global is an audacious and innovative company.

What you will do

• Define, document, and maintain standardized IT processes.
• Manage software license compliance and strategic supplier relationships.
• Ensure operational efficiency and compliance with ITIL/ITSM standards.
• Participate in decisions with significant financial impact.

Requirements

• 5+ years of relevant experience in managing complex processes with high functional and financial impact.
• Ability to produce clear, structured manuals, procedures, and reports.
• Hands-on experience with service management tools (e.g., ServiceNow, BMC Remedy) for tracking incidents, changes, and problems.
• Experience coordinating with multiple suppliers, negotiating contracts, and monitoring SLAs.
• Understanding of ITIL processes like Incident, Problem, Change, Asset & Configuration Management.
• Ability to identify risks, inefficiencies, or compliance gaps.

Culture & Benefits

• All recruitment and selection processes are based on equal opportunities.
• Valuing the competence and potential of each person.
• Ensuring no candidate is discriminated on the grounds of gender, ethnicity, sexual orientation, age, religion, or physical condition.