Technical Support Specialist

TL;DR

Technical Support Specialist: Investigating, troubleshooting, and solving customer concerns within hirify.global's software solutions with an accent on communication with licensees and partners via email. Focus on tackling critical situations and adapting to different scenarios while working in shifts.

Company

hirify.global delivers innovative products and services to ensure a safe, engaging, and entertaining gaming experience.

What you will do

• Investigate, troubleshoot, and solve customers’ various concerns.
• Tackle critical situations.
• Communicate with licensees and partners in English mainly via email.
• Work in shifts (including weekends, no night shifts).

Requirements

• Interested in the field of IT.
• Have a strong work ethic and willingness to take responsibility for your work.
• Enjoy working in a team and are not afraid to ask for help.
• Possess outstanding communication skills and the ability to work effectively in an English-speaking environment.
• Are ready for routine tasks and to adapt to different situations.

Nice to have

• Having a higher education and/or experience in a related field.

Culture & Benefits

• Professional and fun team environment with proper training and knowledge sharing.
• Opportunities for your personal and professional growth.
• Variety - no day is the same.
• Focus on active lifestyle and mental well-being.
• Fun and engaging company events.