Agent Experience Designer, Voice (Multilingual)

TL;DR

Agent Experience Designer (Voice): Shaping high-quality voice experiences across a global portfolio of AI agents with an accent on voice quality, multilingual readiness, and human experience design. Focus on evaluating and iterating on voices, partnering with cross-functional teams, and creating repeatable evaluation frameworks.

Location: On-site in San Francisco, CA

Salary: $190K – $290K

Company

hirify.global is creating a platform to help businesses build better, more human customer experiences with AI.

What you will do

• Improve the breadth and depth of voice quality across multiple providers, languages, and use cases.
• Support faster multilingual readiness and launches by partnering with product, engineering, and deployment teams.
• Design and apply effective and repeatable evaluations for assessing voice performance and interaction quality.
• Collaborate with engineering, product, and support teams to investigate quality gaps and drive improvements.
• Contribute to customer-facing voice design work, helping them understand options, tradeoffs, and best practices.
• Enable teams to scale voice design effectively through guidance, examples, frameworks, and product enhancements.

Requirements

• 5+ years in a role that blends product craft with applied systems thinking.
• Strong ability to operate across many languages and priorities.
• Experience creating repeatable evaluation frameworks and using them to drive decisions.
• Excellent communication skills to turn messy signals into clear guidance.
• Comfort with deep knowledge of the product, customers, and edge cases.

Nice to have

• Experience with speech synthesis and conversational agents.
• Expertise with global language families.
• Familiarity with provider and voice evaluation.
• Linguistics, sound editing, and/or musical background.
• Experience enabling other teams via playbooks, training, and internal tooling.

Culture & Benefits

• Flexible (Unlimited) Paid Time Off.
• Medical, Dental, and Vision benefits for you and your family.
• Retirement Plan (e.g., 401K) with hirify.global match.
• Parental Leave and Fertility benefits.
• Lunch, snacks, and coffee provided.
• Discretionary Benefit Stipend.