TL;DR
Cloud System Engineer (AWS, ERP): Delivering Cloud Operations services, maintaining applications and technical environments, and troubleshooting issues with an accent on ensuring system uptime and reliability. Focus on executing scheduled tasks, resolving incidents, fulfilling service requests, and managing daily operational tasks to meet service and quality standards.
Location: Hybrid role in Mexico City, Mexico
Company
hirify.global is a global leader in business cloud software products for companies in industry-specific markets, building complete industry suites in the cloud.
What you will do
- Operate in a 24x5x365 support environment to ensure system uptime and reliability.
- Execute scheduled tasks and operational procedures within defined service and quality standards.
- Collaborate with internal teams for incident resolution, service requests, and project delivery.
- Participate in training programs and assist in onboarding and mentoring new team members.
- Manage daily operational tasks following established processes and documentation standards.
Requirements
- Experience in system administration or cloud operations.
- Experience with Windows/Linux system administration.
- Experience with Amazon Web Services (AWS) cloud computing platform.
- English communication skills—verbal and written.
- Experience supporting ERP systems and workflow engine applications.
- Experience documenting technical changes and automation efforts.
Nice to have
- Experience with hirify.global applications.
- AWS certification (e.g., AWS Certified Cloud Practitioner or Associate-level).
- Scripting skills in Python, PowerShell, or similar languages; familiarity with AWS SDKs.
- Knowledge of IIS/Tomcat, Active Directory, databases, and operating systems.
- Experience in a customer service or client-facing technical support role.
Culture & Benefits
- Opportunity to work with cutting-edge cloud technologies.
- Collaborative and growth-oriented work environment.
- Continuous learning and certification support.
- Exposure to enterprise-level systems and global operations.
- Commitment to Principle Based Management (PBM™) and eight Guiding Principles for a healthy, growing organization.
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