Site Reliability Engineer

TL;DR

Site Reliability Engineer: Ensuring reliability, performance, and scalability of production systems with an accent on building resilient services, reducing toil through automation, and collaborating with customer-facing teams. Focus on troubleshooting issues, driving solutions, and continuous improvement of systems.

Location: Remote from Canada and the US. Up to 5% travel is required within North America.

Salary: $60,000–$100,000 USD

Company

hirify.global provides mission-critical software solutions to the public sector in North America, focusing on utilities, local government, and public safety, and is a subsidiary of Constellation Software Inc.

What you will do

• Monitor, maintain, and improve the reliability, availability, and performance of production systems.
• Collaborate with Customer Support and engage directly with customers to troubleshoot issues and drive solutions.
• Bring customer feedback and recurring patterns back to engineering teams to drive long-term improvements.
• Build and maintain CI/CD pipelines and infrastructure-as-code environments (Ansible, Terraform, CloudFormation).
• Participate in on-call rotations and incident response, ensuring early, often, and transparent communication.
• Develop automation that reduces manual work and accelerates issue resolution.

Requirements

• 5–8+ years in Site Reliability Engineering, DevOps, or a related engineering/operations role.
• Strong experience with CI/CD tools (e.g., Jenkins, GitLab CI) and Ansible.
• Strong understanding of Linux systems, networking, and distributed system fundamentals.
• Proficiency in scripting/programming (Python, Bash, Go, etc.).
• Hands-on experience with Kubernetes, Docker, and container orchestration.
• Extensive experience with OCI, AWS, Azure, or GCP environments.
• Excellent troubleshooting, incident management skills, and strong communication abilities, especially customer-facing.

Culture & Benefits

• Culture valuing respect for the individual, straightforward communication, accountability, and continuous learning.
• Empowering people to make decisions at the point of contact with an emphasis on ownership and reality-based decision making.
• Remote work environment.
• 3 weeks vacation and 5 personal days.
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.
• Employee stock ownership and RRSP/401k matching programs.