Fraud Analyst (12-month contract)

TL;DR

Fraud Analyst: Protecting hirify.global's e-commerce platform from fraudulent activities with an accent on managing payment gateway fraud detection engines and optimizing rulesets. Focus on creating custom rules, reducing false positives, establishing KPIs, and developing a holistic fraud strategy across various platform areas.

Location: Must be based in Toronto, Canada, for hybrid remote work

Company

hirify.global is the world’s digital bookseller, created by and for booklovers, headquartered in Toronto.

What you will do

• Monitor payment gateway fraud detection engines daily.
• Optimize core fraud detection rulesets, creating custom rules and reducing false positives.
• Establish best practice KPIs for monitoring and reporting fraud activity.
• Develop a holistic fraud strategy addressing platform weaknesses (account creation, chargeback resolution, payment method vaulting, PSD2/3DS, storefront checkout).
• Review RFP/industry landscape for fraud detection engine opportunities.
• Collaborate with internal and external stakeholders.

Requirements

• 5+ years of Fraud Analyst experience in e-commerce or similar fields.
• Proficiency in creating and managing fraud engine rules.
• Strong background in payment gateways and transactional data flows.
• Proven experience in fraud detection and prevention.
• Strong analytical skills to identify fraud trends and patterns.
• Familiarity with common fraud schemes (friendly fraud, account takeovers, chargebacks).
• Experience with Python, SQL, or other languages for automation or data extraction.
• Excellent communication and collaboration abilities.

Culture & Benefits

• Flexible hours.
• Hybrid remote working environment.
• Four extended long weekends in the summer.
• Weekly Kobo Tech University sessions.