Senior Product Manager (AI)

TL;DR

Senior Product Manager (AI): Leads the strategy and roadmap for Dialpad's AI-powered contact center solution, shaping how customers provide services using real-time insights and automation. Focus on driving adoption and engagement through collaboration with engineering, design, marketing, sales, and CX teams.

Location: Austin, US (opportunity to be based in the Austin office)

Company

hirify.global is a leading AI-powered customer communications platform that transforms how businesses communicate with customers.

What you will do

• Own product strategy and roadmap for the contact center business line.
• Develop deep understanding of customer pain points and business opportunities through research and data analysis.
• Lead the ideation, design, development, and release of solutions through the entire project lifecycle.
• Maintain product quality by identifying product and technical issues.
• Measure impact through quantitative and qualitative data, connecting work to business outcomes.
• Champion your product both externally and internally to generate excitement and ensure alignment.

Requirements

• 8+ years of experience building a B2B SaaS product.
• Strong understanding of contact center workflows (agents, supervisors, routing, IVR, reporting, WFM, QA, or AI-driven capabilities).
• Proven ability to lead complex products with multiple stakeholders and dependencies.
• Experience working closely with engineering teams on technically sophisticated systems (APIs, real-time systems, data pipelines).
• Fluency in AI systems and a passion for applying this technology.
• Data-driven mindset with the ability to define KPIs and make informed trade-offs.
• Excellent communication skills to influence and clearly articulate decisions.
• Comfort operating in ambiguity and driving clarity in fast-evolving environments.
• Bachelor's degree or equivalent practical experience.

Culture & Benefits

• Be part of a collaborative team working toward a shared mission of customer success.
• Thrive on continuous evolution, leveraging industry-leading AI to refine the platform and skills.
• Opportunity to work in a team that values being Scrappy, Curious, Optimistic, Persistent, and Empathetic.
• Competitive benefits and perks, alongside a robust training program.
• Inclusive offices designed to cultivate collaboration and connection.
• Recognized repeatedly as a certified Great Place to Work.