Customer Success Manager

TL;DR

Customer Success Manager: Owning relationships with a portfolio of Catch-e customers and helping them maximize value from the SaaS platform, with an accent on onboarding, adoption, training, and ongoing optimization. Focus on understanding complex workflows, configurations, and data flows, and translating customer feedback into clear insights for product and engineering.

Location: Melbourne, Victoria, Australia

Company

hirify.global provides a permanent home for successful enterprise software companies, acquiring and growing businesses in niche vertical markets, and Catch-e is a leading SaaS platform serving novated leasing and fleet management providers across Australia and New Zealand.

What you will do

• Act as the primary point of contact for a portfolio of customers.
• Build strong, trusted relationships with key stakeholders.
• Drive product adoption through training, enablement, and usage reviews.
• Proactively monitor customer health and identify at-risk accounts.
• Translate customer feedback into clear insights for Product and Engineering.
• Support renewals and retention by demonstrating ongoing value.

Requirements

• 3+ years’ experience in Customer Success, Account Management or SaaS training.
• Experience supporting complex B2B software platforms.
• Strong communication, problem-solving, and relationship-building skills.
• Comfort running customer training sessions and workflow walkthroughs.
• Ability to manage multiple customers with competing priorities.
• Must be based in Melbourne, Victoria, Australia.

Culture & Benefits

• Committed to diversity, equity, inclusion, and equal employment opportunities.
• Opportunity to help shape Customer Success at Catch-e.
• Support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.